Privacy Policy
Surypur Export
This Privacy Policy describes how Surypur Export collects, uses, stores, processes, discloses, transfers, handles, and protects the personal data or information of users (“User(s)” / “You”) of the Surypur Export website and mobile application (“Platform”).
Your privacy is important to us, and we strive to take reasonable care to protect the personal data or information shared with us. This Privacy Policy should be read together with the Terms & Conditions of the Platform.
1. Scope and Applicability
This Privacy Policy applies to any person or entity using the Platform or sharing personal data with Surypur Export.
By submitting your personal data through electronic means or written consent, you expressly agree to the collection, use, storage, and processing of such data in accordance with this Policy.
Information collected may include but is not limited to:
- Name
- Contact number
- Email address
- Shipping and billing details
- Payment-related information
- Any other information voluntarily shared by you
This Policy may be updated from time to time at the sole discretion of Surypur Export or due to changes in applicable laws.
2. Your Consent
By using our Platform or submitting your information, you confirm that:
- You are providing consent freely and voluntarily
- You understand the purpose of data collection
- You have the right to withdraw consent at any time
Withdrawal of consent may affect our ability to provide certain services.
However, Surypur Export may retain such information as required under applicable Indian laws including:
- Information Technology Act, 2000
- IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
3. Types of Information Collected
We may collect the following information:
- Registration details (name, email, contact number, password)
- Shipping, billing and transaction-related information
- Purchase history and order details
- Fashion preferences, wishlist items, and browsing activity
- Website and app usage behaviour
- Device information, browser type, IP address
- Cookies and similar tracking technologies
- Email or communication records with Surypur Export
Publicly available information is not treated as personal data under this Policy.
4. Purpose of Collection and Use
Your personal data may be used for the following purposes:
- Processing and fulfilling orders
- Providing customer support
- Improving website and app performance and user experience
- Sending promotional offers, updates and notifications
- Conducting internal research and analytics
- Recommending fashion products and personalized suggestions
- Preventing fraud and illegal activities
- Enforcing legal rights and obligations
- Complying with legal and regulatory requirements
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve website and app navigation
- Remember user preferences
- Analyse traffic and usage patterns
You may disable cookies through your browser settings. However, some Platform features may not function properly if cookies are disabled.
6. Information Disclosure
We do not sell or publish your personal information.
However, we may share information:
- With trusted service providers assisting in operations
- With logistics and delivery partners for order fulfilment
- To comply with legal or regulatory requirements
- With government or law enforcement authorities when required
- To protect our rights, safety or property
Surypur Export is not responsible for data shared directly by users with third-party websites linked on our Platform.
7. Data Security
We implement reasonable security practices including:
- Restricted access to personal data
- Confidentiality agreements with employees and partners
- Periodic monitoring and security checks
However, no digital system is completely secure and we cannot guarantee absolute protection against unauthorized access.
8. Data Retention
Personal data is retained only as long as necessary for:
- Service delivery
- Order processing
- Legal and regulatory compliance
Data will be securely deleted once it is no longer required.
9. Review, Update & Grievance Redressal
You may request access, correction, or deletion of your personal data by contacting us.
📩 Grievance Officer
Surypur Export
Email: surypurexport@gmail.com
We aim to resolve grievances within 30 days of receiving the request.
10. Amendments
Surypur Export reserves the right to update or modify this Privacy Policy at any time.
